Return & Cancellation
If you cancel your order before your product has been shipped, we will refund the entire amount.
If the cancellation is after your product has been shipped, it will be eligible for replacement, only in cases where there are any defects found with the product.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also require additional verifications or information before accepting any order.
We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Shipping & Delivery Policy for Products
Orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 10 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Our Store(Our Store) is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Our Store(Our Store) is in no way responsible for any damage to the order while in transit to the buyer.
In India, some state governments levies the Octroi charges when the
product enters the state.
The Octroi charge is payable by the recipient at the time of delivery. The courier will collect the Octroi amount from the recipient at the time of delivery.
You will need to inform us of the defect found in the product within 3 working days from the receipt of the product and return the same within 2 working days to be eligible for replacement or refund.
All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
Certain consumable items will not be returned or refunded in case the seal is found to be broken.
Shipping charges will be bear by customers.
If you receive a package that is open or looks to have been tampered
with, do not accept it or accept it by mentioning damage on receiving slip.
Following shall not be eligible for refund-
- Damages due to misuse of product.
- Damages due to courier services handling.
- Incidental damage due to consumption of the product.
- Any consumable item which has been used or installed.
- Any damage / defect which are not covered under the manufacturer’s warranty.
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference. There are two modes of refund available –
- Voucher– If you choose this option, the amount will be sent to you in form of Voucher, which can be redeemed by you at a later stage for shopping on Our Store
- Back to Source– In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.